We always ask that you give us a call if you decide to keep something longer. We take reservations for equipment so if we are expecting something to be returned by a specific time and it doesn't show up, it may cause issues for other customers. However if we are notified, we can make necessary arrangements to accommodate others.
Deposits vary on the type of equipment. We require a valid drivers license and credit card when any item is rented. It doesn't matter how big or how small. The name on the drivers license must also match the credit card. If you are located out of town and wish to have someone pick up on your behalf, we can accept a photo via fax or email. The credit card must have a minimum of $100 or two times the rental amount available in credit.
We will accept cash deposits however there are many factors that are considered in order to come up with an amount. Some of these factors include value of equipment, customers area of residence, past history with our company, references, etc. Please contact us for more information regarding this topic.
We understand that sometimes things don't go as planned and you may need to move a reservation to a different day or cancel it all together. We will NOT charge you if this happens.
In some circumstances, we may ask for a non-refundable deposit due to the item being something in high demand for a specific day of the week or weekend. In this case, you will be notified when the reservation is made that there may be charges to your credit card if you cancel.